Senior Salesforce Business Analyst

RadixBay is seeking a Senior Salesforce Business Analyst for a full-time opportunity. The ideal candidate will have experience client facing and be comfortable with limited traveling to client sites, approximately 5% within the US.

Responsibilities:

• Apply business acumen, technical, and declarative skills to quickly assess, diagnose, and design solutions to address business needs in collaboration with Solution Architects, Technical Architects, and Client Services Managers (CSM’s).
• Connect with customers to understand their pain points and desires for technology solutions.
• Setting up, customizing, documenting, following up and resolving issues related to each assigned project.
• Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project.
• Facilitate IT and business use case walk-thru sessions.
• Understand and document requirements for configuring, testing, and launching of CRM solution.
• Must maintain a thorough understanding of client’s business practices and the applications/systems that support them.
• Status review and reporting.
• Create high-level models and user prototype interfaces to identify and validate business processes and solutions when appropriate.
• Mentor less experienced Business Systems Analysts: review use case documentation and provide constructive feedback.
• Develop reusable templates and maintain Business Systems Analyst methodology.
• Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.
• Prepare documentation using tools such as Visio, Word, and Excel. Identify and implement process improvements.
• Work with IT and business users to evaluate options and recommend solutions in line with IT and/or business architecture.

Requirements:

• Minimum 4 years of hands-on experience as Business Analyst with CRMs (preferably Salesforce).
• Salesforce Certified Admin is a requirement.
• Certified as Sales Cloud or Service Cloud Consultant.
• Proficient in Word, Excel, PowerPoint, and process flows.
• System testing of new functionality or bug fixes.
• Ability to manage stakeholder expectations professionally.
• Ability to work independently, with general direction and guidance.
• Strong analytical skills with the ability to research solutions to issues as they arise.
• Excellent interpersonal, listening, oral and written communication skills.
• Experience influencing and guide others towards most logical and valuable outcomes.
• Project management skills is a plus.
• Must have demonstrated progressive levels of responsibility, experience, and leadership.
• BS or equivalent and 4 years’ experience in computer sciences or related field, or equivalent combination.
• Excellent analytical skills, as well as accuracy and attention to details.