• Full Time
  • Remote

Website RadixBay RadixBay

RadixBay is seeking a Senior Salesforce Business Analyst for a full-time opportunity. The ideal candidate will have experience client facing and be comfortable with limited traveling to client sites, approximately 5% within the US.


  • Apply business acumen, technical, and declarative skills to quickly assess, diagnose, and design solutions to address business needs in collaboration with Solution Architects, Technical Architects, and Client Services Managers (CSM’s).
  • Connect with customers to understand their pain points and desires for technology solutions.
  • Setting up, customizing, documenting, following up and resolving issues related to each assigned project.
  • Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project.
  • Facilitate IT and business use case walk-thru sessions.
  • Understand and document requirements for configuring, testing, and launching of CRM solution.
  • Must maintain a thorough understanding of client’s business practices and the applications/systems that support them.
  • Status review and reporting.
  • Create high-level models and user prototype interfaces to identify and validate business processes and solutions when appropriate.
  • Mentor less experienced Business Systems Analysts: review use case documentation and provide constructive feedback.
  • Develop reusable templates and maintain Business Systems Analyst methodology.
  • Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.
  • Prepare documentation using tools such as Visio, Word, and Excel. Identify and implement process improvements.
  • Work with IT and business users to evaluate options and recommend solutions in line with IT and/or business architecture.


  • Minimum 4 years of hands-on experience as Business Analyst with CRMs (preferably Salesforce).
  • Salesforce Certified Admin is a requirement.
  • Certified as Sales Cloud or Service Cloud Consultant.
  • Proficient in Word, Excel, PowerPoint, and process flows.
  • System testing of new functionality or bug fixes.
  • Ability to manage stakeholder expectations professionally.
  • Ability to work independently, with general direction and guidance.
  • Strong analytical skills with the ability to research solutions to issues as they arise.
  • Excellent interpersonal, listening, oral and written communication skills.
  • Experience influencing and guide others towards most logical and valuable outcomes.
  • Project management skills is a plus.
  • Must have demonstrated progressive levels of responsibility, experience, and leadership.
  • BS or equivalent and 4 years’ experience in computer sciences or related field, or equivalent combination.
  • Excellent analytical skills, as well as accuracy and attention to details.

To apply for this job email your details to info@radixbay.com