Privacy Policy

Effective Date: June 12, 2026
Last Updated: June 12, 2026

RadixBay (“RadixBay,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (radixbay.com), use our services, or interact with us.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by its terms. If you do not agree, please do not access or use our services.

1. Information we collect

1.1 Information you provide to us

We collect information that you voluntarily provide when you:

Request information about our services through contact forms, the AI Opportunity Audit tool, or email
Subscribe to our newsletter or RBLabs innovation updates
Register for webinars, events, or download resources
Apply for employment through our careers page
Engage with us for consulting, implementation, or managed services
Communicate with us via phone, email, or chat

This information may include your name, contact details (email, phone, mailing address), company name, job title, professional information, technical environment details, resume and employment information (for job applicants), and any other information you choose to provide.

1.2 Information collected automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including device information (IP address, browser type and version, operating system), usage data (pages visited, time spent, links clicked, referring website), general geographic location based on IP address, and cookies and tracking technologies (see Section 6).

1.3 Information from third parties

We may receive information about you from third-party sources including business partners and event sponsors (with your consent), platform partners (Salesforce, Oracle, Microsoft, HaloITSM) in connection with joint marketing activities, social media platforms when you interact with our pages, publicly available sources such as LinkedIn or professional directories, and service providers who assist us with marketing, analytics, or business operations.

2. How we use your information

2.1 To provide and improve our services

Respond to your inquiries and requests for information
Deliver consulting, implementation, managed services, and technical support
Generate personalized AI Opportunity Audit roadmaps and recommendations
Communicate about projects, service updates, and account management
Process employment applications and manage recruitment
Improve our website functionality and user experience
Develop new services and innovations through RBLabs

2.2 For marketing and communications

Send you information about our services, RBLabs innovations, webinars, and events
Deliver personalized content and relevant communications
Conduct market research and analyze trends
Send newsletters and updates (with your consent where required)

2.3 For business operations

Manage our business relationships and contracts
Conduct financial accounting, auditing, and invoicing
Comply with legal obligations and regulatory requirements
Prevent fraud, unauthorized access, and security incidents
Enforce our terms of service and protect our legal rights

2.4 For analytics and optimization

Analyze website traffic and user behavior
Measure the effectiveness of our marketing campaigns
Improve our service offerings based on client feedback

3. Legal bases for processing (GDPR)

Consent: when you have given explicit consent, processing activities (e.g., marketing communications, cookie usage)
Contract: when processing is necessary to fulfill our contractual obligations to you
Legitimate interests: when we have a legitimate business interest that does not override your privacy rights. Examples include improving our services, fraud prevention, network security, and direct marketing to existing contacts
Legal obligation: when we must process data to comply with applicable laws

4. How we share your information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service providers

We share information with third-party vendors who perform services on our behalf, including website hosting and cloud infrastructure providers, email delivery and marketing automation platforms, CRM systems (Salesforce), analytics services (Google Analytics), payment processing, and IT support and security services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business partners

We may share information with platform partners (Salesforce, Oracle, Microsoft, HaloITSM) for joint marketing activities or partnership programs (with your consent where required), event sponsors when you opt-in to share information, and resellers or implementation partners when relevant to your service needs.

4.3 Legal and compliance

We may disclose your information when required by law or to comply with legal processes, enforce our terms of service, investigate potential violations or fraud, protect the safety of our users, employees, or the public, or support legal claims or regulatory compliance.

4.4 Business transfers

If RadixBay is involved in a merger, acquisition, asset sale, or reorganization, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have.

5. Client data and services

Our clients are the data controllers responsible for their own data collection and processing practices.
RadixBay acts as a data processor following our clients’ instructions
Data Processing Agreements (DPAs) govern how we handle client data

6. Cookies and tracking technologies

For full details about the cookies we use and how to manage your preferences, please see our Cookie Policy.

In summary, we use the following types of cookies:

Essential cookies — required for core website functionality. Cannot be disabled
Analytics cookies — Google Analytics, to understand how visitors use the site

We also honor the Global Privacy Control (GPS) signal. If your browser has GPC enabled, we will automatically treat this as a request to opt out of analytics cookies. See our Cookie Pollicy for full details. You can manage your cookie preferences at any time using the Cookie Preference Tool available in the website footer, or your browser settings.

7. Data retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy. Retention periods are as follows:

Marketing contacts: until you unsubscribe or withdraw consent, plus any required retention period
Service inquiries: 3 years from last contact
Employment applications: 1 year from application date
Website analytics: 26 months (Google Analytics default)
Legal or compliance records: as required by applicable laws

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policies.

8. Data security

Access: Request information about the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
SSL/TLS encryption for data in transit
Role-based access controls and multi-factor authentication
Firewalls and intrusion detection
Regular security awareness training for employees
Incident response procedures for detecting, responding to, and reporting security breaches

9. International data transfers

RadixBay is based in the United States (Charlotte, NC and Tabor City, NC). If you are located outside the United States, your information will be transferred to and processed in the United States. For EEA, UK, and Swiss users, we comply with applicable data protection laws using Standard Contractual Clauses (SCCs) approved by the European Commission and Data Processing Agreements with adequate protection measures.

10. Your privacy rights

10.1 General rights (all users)

Access: request information about the personal data we hold about you
Correction: request correction of inaccurate or incomplete information
Deletion: request deletion of your personal information (subject to legal retention requirements)
Opt-Out: unsubscribe from marketing communications at any time
Object: object to certain processing activities based on legitimate interests

10.2 GDPR rights (EEA/UK/Swiss users)

In addition to the above, you have the right to data portability, restriction of processing in certain circumstances, withdrawal of consent, and to lodge a complaint with your local data protection authority.

10.3 CCPA rights (California residents)

California residents have the right to know what personal information is collected, used, shared, or sold; the right to delete personal information (subject to exceptions); the right to opt-out of the “sale” of personal information; and the right to non-discrimination for exercising CCPA rights.

Note: RadixBay does not sell personal information to third parties.

10.4 How to exercise your rights

To exercise any of these rights, please contact us:

Email: info@radixbay.com with ‘Privacy Request’ in the subject line
Phone: (704) 464-4474
Mail: RadixBay Privacy Team, 15720 Brixham Hill Avenue, Suite 300, Charlotte, NC 28277

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

11. Children’s privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete that information promptly. If you believe we have collected information from a child, please contact us at info@radixbay.com with ‘Privacy Request’ in the subject line.

12. Third-party links and services

Our website may contain links to third-party websites or services that are not operated by RadixBay. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices of third parties and encourage you to read their privacy policies. Third-party services on our site may include social media platforms (LinkedIn, X), platform partner websites (Salesforce, Oracle, Microsoft, HaloITSM), Google Analytics, and marketing platforms (LinkedIn Ads, Google Ads).

13. Marketing communications and opt-out

If you provide your email address, we may send you information about our services and capabilities, RBLabs innovation updates, webinar invitations and event notifications, newsletter and blog post updates, and platform partnership news.

You can opt-out at any time by:

Clicking “Unsubscribe” in any marketing email
Emailing info@radixbay.com with ‘Privacy Request’ in the subject line
Calling (704) 464-4474

Even if you opt-out of marketing communications, we may still send you service-related messages regarding active projects or legal notices.

14. Do Not Track signals

We honor the Global Privacy Control (GPC) signal. For more information, please see Section 6 and our Cookie Policy. You can manage your tracking preferences through the cookie consent banner when it is displayed on our website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this policy. For material changes, we will provide notice through email, website banner, or other appropriate means. Your continued use of our services after changes take effect constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

16. Contact us
For privacy-related questions, requests, or concerns:

Email: info@radixbay.com with ‘Privacy Request’ in the subject line
Phone: (704) 464-4474
Mail: RadixBay, Attn: Privacy Team, 15720 Brixham Hill Avenue, Suite 300, Charlotte, NC 28277

We will respond to your inquiry as promptly as possible, typically within 30 days.

17. Additional information for specific regions

17.1 California residents — CCPA disclosures

In the past 12 months, we have collected the following categories of personal information: identifiers (name, email, phone, IP address), professional information (company, job title), internet activity (website usage, pages visited), geolocation data (general location based on IP), and inferences (preferences, interests). We use this information for the business purposes described in Section 2. We do not sell personal information.

17.2 Nevada residents

Nevada residents have the right to opt-out of the sale of personal information. RadixBay does not sell personal information. For questions, contact info@radixbay.com with ‘Privacy Request’ in the subject line.

17.3 EEA, UK, and Switzerland

RadixBay is the data controller for personal information collected through our website and services. RadixBay has not appointed a formal Data Protection Officer. For GDPR-related inquiries, contact info@radixbay.com with ‘Privacy Request’ in the subject line. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.