“Trust but verify” is a phrase that entered the American mindset through President Ronald Reagan during the Cold War. He used it when negotiating nuclear arms reduction with the Soviet Union—a way to balance optimism with caution. The idea was simple: build trust but always check the facts.

That same mindset is how I think about AI. AI can recognize patterns, automate tasks, and summarize information at lightning speed. But AI can generate hallucinations and biases. In other words, AI tools can be wrong and cannot be blindly trusted. Without verification, organizations risk undermining their culture, values, and brand loyalty.

So, what can you do? As current industry mantra goes: AI will not replace you, but the person using AI will. The opportunity lies in leveraging AI to streamline work while keeping your team members at the center – validating outputs, building culture, and strengthening customer trust.

Trust but Verify in Action

Here is an example. I recently asked AI to summarize results from an internal survey. It was great for pulling together the data quickly—but before sharing, I cross-checked the details to make sure there were no gaps or “hallucinations.” Once I verified it, I used the summary as a starting point with my team. That is where the magic happened. Together we looked at how the results tied to our strategic plans, where we had gaps, and what new ideas we should explore. That brainstorming built creativity, alignment, and commitment – things no AI can deliver. AI did not create that team moment. We did.

This is exactly how RadixBay helps clients use AI: as an enabler for efficiency, not a replacement for human decision-making.

AI in Customer Experience: The Agentforce Example

We are also seeing AI enter into customer interactions in new ways. Salesforce’s Agentforce is one of the best examples. It can draft account summaries or sales emails to help business development reps. It can deflect customer inquiries and escalate to a person in the call center when needed. It even comes with a test center to ensure digital customer experiences work as intended. But here is the key: Agentforce cannot create an authentic customer relationship. That comes from human interaction – how we listen, respond, and live our corporate values. Agentforce can enable and accelerate processes, but people build trust and an organization. At RadixBay, we help clients strike this balance so that AI supports, not replaces, the human touch.

Why Acting Now Matters

Organizations that wait to integrate AI responsibly are already falling behind. Competitors who “trust but verify” are moving faster, making better decisions, and building customer loyalty at scale. The question is not if AI will impact your business, but how you will adapt to harness it.

Let’s Talk About Your AI Journey

RadixBay provides support to organizations implementing AI, focusing on integrating it into workflows to reduce costs, inform decision-making, and enhance customer experience while maintaining human involvement in organizational culture and trust.

If you are looking to leverage AI as a competitive advantage, now is the time to act. Let’s start a conversation about how RadixBay can help your organization pair AI’s efficiency with your team’s creativity to deliver measurable business impact.

Thanks for reading!

Is your organization ready to harness AI’s efficiency without losing the human touch that builds customer trust?. Drop me a message—I’d love to hear about your AI challenges and opportunities.

Miriam Vidal Meulmeester, PMP
RadixBay Vice President, Cloud and AI